PCU.NET Nationwide Internet Service

If you have billing support questions that are not answered below please contact billing@pcu.net or CLICK HERE TO SEND A SECURE MESSAGE or call 435-755-5877 or Toll Free 877-755-5877.

The following information will assist you with billing concerns with PCU.NET & TOTALUSA.NET Internet. Click on the following items to get the most out of PCU.NET & TOTALUSA.NET Help!

How do I read my statement?
What is your billing cycle?
Why is my first statement is not the the normal monthly charge
How can I tell how much time I've been on the internet this month?
Free Month for referring a friend!
Cancelling Service

Our billing cycle begins on the first of the month. We send out statements on the first business day of the month for the month that we are in. (July's statement including charges for the month of July was sent out on July 2nd). Payment is due by the 15th day of the month. You may lose service if your payment is not received by the end of the month.

If you start service in the middle of the month, you will receive a statement that is pro-rated to bring the billing cycle to the first of the month. For example: If you started on the 20th of the month and your fees are $16.95/month, you may receive a first statement in the next month for only 10 days worth of service or $5.65, which takes you to the end of that month. All statements thereafter will begin on the first of each month and will indicate payment due of the expected $16.95.

In order to provide a low cost alternative to the unlimited usage plan, we offer a limited usage plan. In order to keep these costs low, however, we do not have an expensive reporting system to show usage of individual users on a continual basis. Our system only reports people who have used more than the allowed usage at the end of the month. Since we cannot offer you this information, you should keep track of it yourself.

Since we do not offer this information, we are slightly flexible in our billing for extra time usage. In other words, if you go a couple hours over your limited time in one month, we will typically not bill you for the extra usage. HOWEVER, you may be billed for extra usage at $.50 per hour if you continue to go over your limited usage for two or more months in a row, or if your extra usage totals 4 or more hours over your limited time in any one month. We believe this policy is fair to both us and our customers. We recommend the unlimited plan for people who think they may not be able to limit their time to the time allowed.

Refer a friend and to our service and receive a free month of Internet! Simply refer your friend and after they sign up with us, email our billing department at billing@pcu.net with your name, user name, and friend's name. We will verify that your friend has signed up and will credit your account for a free month of service with our thanks!

We hate to see you go! But if you must, simply use the form at http://www.pcu.net/cancel.htm to cancel your service. You may also write us or stop by our office at PC's Unlimited 610 North Main, Logan UT, 84321. Sorry, we cannot cancel your account over the phone. We would also thank you for quickly settling your account when we send the final statement. Thanks!